Cookie policy

Welcome to the OVH Group websites.

Our cookie policy is designed to inform you about how the OVH Group companies use browsing data, or any other information related to access to and use of OVH Group websites and other media (advertising banners, emails, etc.), directly or via advertising content displayed on other websites.

You will also find information about the rights available to you and how to exercise them.

This information is provided in accordance with applicable regulations, in particular the European directive on the processing of personal data and the protection of privacy in the electronic communications sector (2002/58/EC), which provides that the storage, retrieval and access of information on your terminal is permitted on condition that you have been informed of the purposes of processing such information in accordance with the General Data Protection Regulation (EU) 2016/679 (the "GDPR"), and, subject to essential cookies, that you have given your consent.

In general, there are several reasons for using cookies.

(A) Some cookies are necessary for the proper functioning of OVH Group websites and allow you to access them and log in using essential features. The sole purpose of "essential cookies" is to enable and facilitate electronic communication.
Indispensable for the operation of the online communication service you are requesting, they will be used to enable you to log into your user session, display the requested page in a format suited to your screen, or enable the website to operate optimally and facilitate browsing in order to:

• Ensure the quality and security of browsing on the website, particularly during the process of ordering a product or service, or measure the loading time of the various elements on the page;
• Retain information entered in the relevant fields when the user changes pages;
• Allow the user to remain on the same host server throughout their session;
• Redirect the user to the language or subsidiary website corresponding to the country from which they appear to be connecting;
• Manage load peaks;
• Take into account the user's acceptance or refusal of the analysis of data collected on the website.

In accordance with the aforementioned regulations, they are used without requiring your consent. You can however block and/or delete them using your browser settings. As a result, your user experience and the security of your browsing may be degraded. Likewise, certain pages and features may become inaccessible (manager, shopping cart, etc.).

(B) Other cookies are necessary in order to improve the browsing experience. "Improvement cookies" make it possible to:

• Collect and analyse information on the behaviour of visitors to our websites in order to improve their operation (in particular by improving the performance or visibility of pages, for example);
• Provide value-added services designed to improve your user experience, such as virtual assistant solutions ("chatbot"), live chat ("livechat") or call buttons ("click-to-call");
• Secure our websites by detecting abnormal activity, for example.

In accordance with the regulations, they are used with your consent.
These cookies are not essential for the operation of the website. However, refusing these cookies may make it difficult or unreliable to use the value-added services that improve your user experience.

(C) Other cookies are used to allow you to obtain OVH offers related to your interests. The purpose of "advertising and personalisation cookies" is to offer you content and offers tailored to your interests on OVH Group websites and to improve the relevance of our advertisements on our partners' websites. By disabling these cookies, the content and offers we provide will no longer be personalised based on your preferences and may therefore be less relevant. In accordance with the regulations, they are also used with your consent.
These cookies are not essential for the operation of the website, but are necessary to provide offers related to your interests. They are used in particular to enable you to obtain more relevant content by:

• Obtaining traffic data on the use of the website visited;
• Tracking a click made through to the pages of the website concerned;
• Improving the relevance of digital campaigns;
• Identifying website visitors arriving from an advertising campaign on a third-party website.

(D) Other cookies allow OVH content to be shared on social networks and other third-party websites ("third-party cookies"). These cookies make it possible to access and use, from our website, software tools and platforms (such as social networks, video streaming solutions, etc.) offered by third parties, and thus improve the website's user-friendliness and help promote it by sharing OVH Group website content on third-party platforms.
In this case, data relating to website visitors, their browsing or their actions in connection with the content with which they interact is accessible to these third-party platforms. The OVH Group websites embed various social modules and pixels enabling content from the various platforms providing them to be requested. In this case, the platforms providing these various modules are considered to be data controllers within the meaning of the GDPR when they determine the purposes and means of processing in accordance with their privacy policies. Some website features therefore rely on services offered by these third parties and place cookies. The websites providing these third-party cookies, application buttons or extensions can identify you using this button, even when it is not used while you are visiting our website. In accordance with the regulations, they are also used with your consent.
OVH therefore invites you to consult the privacy policies of these third parties:

• Facebook
• LinkedIn
• Twitter
• YouTube

Ces cookies ont pour finalité exclusive de permettre et de faciliter la communication par voie électronique. Ce sont des cookies nécessaires au bon fonctionnement de notre site internet. Conformément à la règlementation, ces cookies sont utilisés sans nécessiter votre consentement. Ils permettent de vous connecter à votre session utilisateur, de garantir la sécurité du processus de commande d'un service ou d'un produit.

OVH Group entities are present on various media (websites, social networks, etc.) operated by third parties, on which they publish content or run campaigns that result in the display of advertising messages.

When you view or interact with OVH content or advertisements distributed on third-party media, this browsing information may be communicated to OVH (in particular through the use of pixels). Its purpose is to ensure the relevance of the content and campaigns thus distributed (for example, to know whether you have visited our website or viewed certain pages following an advertising campaign).

The display of OVH advertisements on third-party media may be linked to the fact that the cookies stored on your terminal (for example a cookie placed during a previous visit to an OVH website) reflect a potential interest in OVH Group products and services.

In addition, when you visit third-party media, cookies may be installed on your terminal. To find out more, please consult the cookie policies that apply to them.

In accordance with personal data protection legislation, you have the right to access, rectify, object to, restrict and erase the personal data concerning you. These rights can be exercised pursuant to the previous point of the cookie policy or by contacting the Data Protection Officer through the dedicated form.

If, after contacting us, you consider that your rights are not being respected, you may also lodge a complaint with the competent data protection authority.

Find out more:
OVH's lead authority (the CNIL) also provides information allowing you to find out more about cookies, how they work and how to opt out.