The Kimsufi teams, together with an active community of experienced users, will support you in using your dedicated server.
Technical support: Mon - Fri 9am to 6pm
- See our FAQs — where you will find many answers on account management, billing and fault management.
- Our advisors will answer you by ticket from Monday to Friday from 9am to 6pm via the support section of the OVHcloud Control Panel.
Your server monitored 24/7/365
In the event of your server being unavailable (no response to ping) our technicians are on standby 24 hours a day, 7 days a week, 365 days a year in the datacentres that host your Kimsufi servers.
Community software support
Got a problem with the OS installed on your Kimsufi server? Explain what went wrong and the circumstances via the Kimsufi forum. Active members of the community will help you.
Incident declaration
Got an OS installation issue or a hard disk needing replacement?
Request a technician to intervene by reporting your incident via email (incident handling: Monday to Friday from 9am to 6pm).
For Kimsufi web hosting plans, you will need to contact support from the OVHcloud Control Panel (in the top right-hand corner)
