The Kimsufi teams, together with an active community of experienced users, will support you in using your dedicated server.
Commercial support: Mon - Fri 9am to 6pm
Need help choosing the right server for your requirements?
Got a question about the specs, options included or associated services?
Our technical advisors respond on the forum 9am - 6pm, Monday to Friday.
Your server monitored 24/7/365
In the event of your server being unavailable (no response to ping) our technicians are on standby 24 hours a day, 7 days a week, 365 days a year in the datacentres that host your Kimsufi servers.
Community software support
Got a problem with the OS installed on your Kimsufi server? Explain what went wrong and the circumstances via the Kimsufi forum. Active members of the community will help you.
Incident declaration
Got an OS installation issue or a hard disk needing replacement?
Request a technician to intervene by reporting your incident via email (incident handling: Monday to Friday from 9am to 6pm).
