Cookie usage policy
Cookie usage policy
Welcome to the OVH Group websites.
Our cookie usage policy details the ways in which companies under the OVH Group use your browsing data and any other data associated with using and accessing websites and other media (advertising banners, emails, etc.) from the OVH Group, directly or through advertising content on other websites.
You will also find information on your rights, and how to exercise them.
This data is communicated in compliance with the regulations in effect, particularly the European directive concerning the processing of personal data and the protection of private lives in the electronic communications sector (2002/58/EC), which outlines that storage, collection and access to data on your device is permitted under the condition that you have received information on the purposes of this data being processed, in compliance with the General Data Protection Regulation (EU) 2016/679 (the GDPR), and subject to essential cookies that you have consented to.
1. The various cookies
Under the terms of this policy, the terms "cookies and other trackers" or "cookies" refer to all of the trackers left and read while users browse websites and other media from the OVH Group within the European Union, and member states of the European Economic Area (EEA). This includes HTTP cookies, flash cookies, tags (also known as invisible pixels and web bugs), scripts, and fingerprinting results. This policy applies, regardless of whether or not the data collected by the cookies is personal.
A cookie is a small piece of data that can be sent by websites via your browser. Cookies are stored on your device (computer, smartphone, tablet, etc.) when you visit certain websites. Cookies allow companies to store and gather data regarding website visitors' browsing habits and hardware, then recognise the visitor using the data gathered.
The data collected through these cookies may concern the number of pages visited, the language chosen, the city that your IP address is connected to, the frequency and recurrence of your visits, visit duration, the browser used, and the operator or device type that is being used to visit the website.
Otherwise known as pixel tags, invisible pixels, clear GIFs, web bugs or web beacons, web tags are small pieces of autonomous code, or an image present on certain pages to monitor and track traffic.
Fingerprinting creates a unique ID for the server browsing a webpage based on elements of its configuration, for tracking purposes.
2. The cookies used on OVH Group websites
Generally, there are different reasons for using cookies.
(A) Certain cookies are necessary for the OVH Group websites to work properly, and for enabling you to access and log in to your account using essential features. Essential cookies are solely designed to allow for electronic communication.
They are vital for the online communication service you are using to work, and they will be used to enable you to log in to your user session, display the page requested in an appropriate format for your screen, allow the website to work in an optimal manner, and provide a browsing experience that:
- Ensures quality and security for browsing the website, namely in the process of ordering a product or service, and measures the loading times for various page elements.
- Stores the data entered into form fields when the user loads a different page.
- Allows the user to stay on the same host server for an entire session duration.
- Redirects the user to the local website or language version that matches the country they seem to be visiting from.
- Manages traffic spikes.
- Takes into account the user's acceptance or refusal with regards to analysing the data collected on the website.
In compliance with the regulation previously mentioned, they are used without requiring your consent. However, you can block and/or delete them using your browser settings. Your user experience and browsing security may be degraded as a result. Certain pages and features may also be inaccessible (the OVHcloud Control Panel, shopping basket, etc.).
(B) Other cookies are also required for improving the browsing experience. Improvement cokkies enable websites to:
- Collect and analyse information on the behaviour of users visiting our websites, in order to improve the way they work (namely improving the performance and visibility of pages, for example).
- Deliver value-added services aimed to improve user experience, such as virtual assistant (chatbot) services, live chat, and the click-to-call button.
- Secure our websites by detecting unusual activity, for example.
In compliance with applicable regulations, they are used with your consent.
These cookies are not essential for the website to work properly. However, refusing these cookies may make value-added services difficult to use, or completely unavailable, whereas they would usually improve your user experience.
(C) Other cookies are used to offer you OVH solutions related to your interests. Advertising and custom cookies are designed to offer you content and solutions that are adapted to fit your centres of interest on the OVH Group websites, and improve the relevance of our announcements on partner websites. By disabling cookies, the content and solutions we offer will no longer be adapted to suit your preferences, and may be less relevant. In compliance with regulations, they are also used with your consent.
These cookies are not essential for the website to work properly, but are required for offering you solutions that are relevant to your interests. They are used to deliver you more adapted content by:
- Collecting visitor data regarding the use of the website visited.
- Tracking clicks that direct to the website concerned.
- Improving the relevance of digital campaigns.
- Identifying website visitors redirected via an advertising campaign displayed on a third-party website.
(D) Other cookies allow users to share OVH content on social networks and other third-party websites (“third-party cookies”). These cookies allow users to access and use software tools and platforms (such as social networks, video streaming solutions, etc.) offered by third parties, make the website more user-friendly, and help it get promoted via OVH website content being shared on third-party platforms.
In this case, data related to website visitors, their browsing and their actions associated with the content they are interacting with is accessible by these third-party platforms. OVH Group websites insert different social modules and pixels that enable users to request content from the platforms that deliver it. In this case, the platforms delivering these modules are considered as data controllers under the GDPR when they determine the purposes and means of processing data in line with their confidentiality policy. For this reason, certain features on the website are dependent on services offered by these third parties, and leave cookies. The websites delivering these third-party cookies, app buttons and extensions may request for users to log in via the button, even when the user does not use it while they browse the website. In compliance with regulations, they are also used with your consent.
OVHcloud strongly recommends reading the confidentiality policies for these third parties:
This section details the cookies and other trackers identified on OVH Group websites.
Most of the cookies and other trackers used by OVH expire after the session, or after a maximum period of 13 months, in compliance with recommendations of the CNIL (French National Commission on Informatics and Liberty), a leading body for all OVH Group websites. The trackers used on OVH Group websites can be those from OVH, or from a select number of third parties.
a. Essential cookies
These cookies are used solely for the purpose of improving electronic communication. They are required for our website to work properly. In line with the regulations currently in force, these cookies do not require your consent to work. They enable you to log in to your user session, and guarantee security for the process of ordering products and services.
| Name | Provider | Purposes | Expiry | Type |
ServerID67665 / ServerID255 | OVH | To maintain and preserve the consistency of the user journey during the session. | Session | HTTP cookie |
| clientSideUserId | OVH | To maintain and preserve the consistency of the user journey during the session. | Session | HTTP cookie |
| OVHSESSIONID / PHPSESSID | OVH | To maintain and preserve the consistency of the user journey during the session. | 24H | HTTP cookie |
| Catalog.XX.baremetalServers | OVH | Basket. | Session | HTTP cookie |
| Ovhcomshop.legacy_order | OVH | Basket. | Session | HTTP cookie |
| dedicatedADSL / dedicatedSDSL | OVH | Basket. | Session | HTML Local Storage. |
| Selected-language / univers-selected-language | OVH | Detects your selected language. | 13 months | HTTP cookie |
| Availabilities.baremetalServers | OVH | Displays server availability. | Session | HTML Local Storage. |
| ovhnewOrder | OVH | Basket. | Session | HTTP cookie |
| Sentry | Sentry | Website security, and website error reporting. | Script | |
| TC_optout / TC_PRIVACY_CENTER / TC_PRIVACY / TC_optout categories | Tag Commander | To apply the choices regarding consent expressed by the user. | 13 months | |
| FDLBCTLY | Tag Commander | Load management. | Session | HTTP cookie |
| tCdebugLib | Tag Commander | To enable the log console. | 1 Month | HTTP cookie |
| TCID / WID / TagPerformance / Tag Perf | Tag Commander | To reduce the loading time for different elements of the webpage visited, with monitoring and analysis indicators. | 13 months | Beacon |
| _TCCookieSync | Tag Commander | Most recent sync date for cookies. | 1 year | HTTP cookie |
b. Cookies for improving browsing experience
| Name | Provider | Purposes | Expiry | Type |
| Algoliasearch-client-js | Algolia | Adds keywords and page descriptions. | HTML Local Storage. | |
| __cfuid | Cloudflare | Web analytics and website surveillance. This cookie left by Cloudflare enables trusted traffic to be identified. | 13 months | HTTP cookie |
| Act.php / nxtck.com | Commanders Act | Click and Site tracking (v.3.5), Conversion - purchases (v.3.5), Conversion (v.3.5), Website tracking only (v.3.5): Attribution template management. | Script | |
| Dydu_push_global / Dydu_clientId / Dydu_push_session / Dydu_lastvisitfor / Dydu.popin / Dydu.push.dialogstarted / Dydu.common.contextId / Dydu.common.lastcontextid / Dydu.common.language / Dydu.livechat.info / Dydu.loading.states / Dydu.sidebar / Dydu.teaser / DYDU.STEP STATE / Dydu.top3 | Do You Dream Up | To deliver a chatbot. This tool performs a range of actions, the purposes of which are to provide you with the correct answer to any questions you ask it when you visit our website. | 13 months | HTTP cookies and scripts |
| Dydu.livechat.userwritingcontentinfo | Do You Dream Up | A cookie containing the message that is being entered by the user. This is useful for showing the operator what the user has begun to type, even if they change their text halfway through. | Session (10 minutes) | HTTP cookie |
| _ga, _gat and _gid | Web analytics related to spreaker.com podcasts. | 13 months | HTTP cookie | |
| kameleoonVisitorCode | Kameleoon | Enables the same variant to be attributed across different visits (visitor's Kameleoon ID). | 380 days | Cookies |
| kameleoonData / kameleoonVars | Kameleoon | Escalating A/B test data. | 380 days | Local storage |
| eu-tlp03.kameleoon.com/visit.gif | Kameleoon | 380 days | Script | |
| kameleoonOpenTabs | Kameleoon | Managing the tabs opened for A/B test tracking. | 380 days | Local storage |
| kameleoonSimulation / kameleoonSimulationShortURL / kameleoonSimulationVisitorData / kameleoonFullApplicationCode | Kameleoon | Enables OVH project teams to quality-test campaigns before putting them online. | 1 hour | Local storage |
| kameleoonVariation-${variationId} | Kameleoon | Managing variant assignment in tests. | Session | Local storage |
| kameleoonExperiment-${experimentId} | Kameleoon | Managing variant assignment in tests. | 30 days | Local storage |
| kameleoonDisabledForVisit / kameleoonActiveScript | Kameleoon | Enables OVH teams to manage tests for ongoing visits. | Session | Local storage |
| kameleoonAnalyticsTrackingTimes | Kameleoon | Optimally escalating A/B test data. | Session | Local storage |
| kameleoonLegalConsent | Kameleoon | Saving user consent choices for A/B tests. | 380 days | Local storage |
| kameleoonPersonalization-${personalizationId} | Kameleoon | Managing variant assignment. | 30 days | Local Storage |
| kameleoonGlobalPersonalizationExposition | Kameleoon | Managing the scenario that leads to the test. | 380 days | Local Storage |
| DCInfos | OVH | To carry out multi-variable tests, and combine or modify a website's content depending on what it is being displayed on. | Session | HTML Local Storage. |
| Piano Analytics Smart tag (custom) / tracking emails, pages and sales | Piano Analytics | To analyse user behaviour and purchases. | 13 months | Script |
| ATidvisitor / atuserid | Piano Analytics | To analyse the user journey and store data on the visitor identified (a measure of audience). | 6 months | HTTP cookie |
| Idrxvr / XiTi | Piano Analytics | To monitor and analyse traffic, and identify the visitor. | 13 months | HTTP cookie |
| _pk_id | Piwik (Matomo) | Analyses website visits. | 13 months | Script |
| _pk_ref | Piwik (Matomo) | Analyses website visits. | 6 months | Script |
| _pk_ref /_pk_cvar / _pk_ses | Piwik (Matomo) | Analyses website visits. | 30 mins | Script |
| Wannaspeak Popin / Wannaspeak Popin WW | Wannaspeak | To detect which country, page and method are used to visit the website, in order to respond to your callback request with an operator who speaks your language. | Session |
c. Advertising and custom cookies
| Name | Provider | Purposes | Expiry | Type |
| _ni /_ni_v | ? | ? | 24 months | HTTP cookie |
| UserID1 | adition.com | Advertising. | 13 months | HTTP cookie |
| Uuid2 | AppNexus | To present adverts to users that have already visited the Group's pages, purchased products from it, and to recommend products and services based on this activity. | 13 months | HTTP cookie |
| Gum.criteo.com | Criteo | Advertising. | 13 months | Script |
| 1P_JAR / ANID/ APISID / CONSENT / HSID / NID / OGP / OTZ / SAPISID / SID / SIDCC / SSID | Advertising. | 1P_JAR (1 month) / ANID (1 year) / APISID (2 years) / CONSENT (20 years) / HSID (2 years) / NID (6 months) / OGP (1 month) / OTZ / SAPISID (2 years) / SID (2 years) / SIDCC (3 months) / SSID (2 years) | HTTP cookie | |
| _gcl_aw | The Conversion Linker tag records data concerning clicks on adverts. | 2 months | HTTP cookie | |
| AID / DSID | To enable Google to link your activity with different devices if you have already logged in to your Google account on another device. | 13 months | HTTP cookie | |
| IDE / doubleclick.net | To save and report user actions on the website to Google (DoubleClick) after they have viewed or clicked on one of the adverts, with the aim of measuring efficiency and presenting targeted advertising. | 13 months | Pixel | |
| Adwords MCC – Lead conversion | To configure lead conversion tracking. | Script | ||
| Adwords MCC – Product Purchase Page | To configure conversion (purchase) tracking. | Script | ||
| MCC – Generic – Global site tag | To track conversions (Google Ads). | Script | ||
| trk.php | Kwanko | Affiliate platform management. | 13 months | Unique pixel |
| bam.nr-dat.net / nr-1123.min.js | New Relic | Advertising. | 13 months | HTTP cookies and scripts |
| _mkra_stck / _prefinery_session / prefinery_impressions / prefinery_vimpressions | Prefinery | To send data submitted in forms to a SaaS platform used by OVH. | 13 months | HTTP cookie |
| ra1_uid, ra1_pd | Rp.gwallet.com | Advertising. | 13 months | Script |
| Ads_client_uuid / ads_config_v3 | Spreaker.com | Advertising. | 13 months | HTML Local Storage. |
| TCPID/TCSESSION | Tag Commander | To pay players who have been involved in a user performing an action as a result of an advertising campaign. | 13 months | HTTP cookie |
| Tc_cj_v2 /tc_cj_v2_cmp | Tag Commander | To pay players who have been involved in a user performing an action as a result of an advertising campaign. | 13 months | HTTP cookie |
| Uid_s | Zebestof.com | Advertising. | 30 days | HTTP cookie |
d. Cookies from third-party platforms
Certain features of the OVH Group's websites (e.g. sharing content on social networks, direct video streaming, etc.) rely on services offered by third-party platforms. These features leave cookies that mainly allow these platforms to analyse your browsing. You can read about the nature of these cookies, accept them, or refuse them. These cookies enable you to use third-party tools, software and platforms (e.g. social networks, video streaming solutions) on our website. This makes it more user-friendly, and helps promote it via OVH Group website content being shared on third-party platforms.
| Name | Provider | Purposes | Expiry | Type |
| _fbp | To offer our website visitors targeted advertising on their platform. | 13 months | HTTP cookie | |
| Pixel | Enables us to offer our website visitors targeted advertising on their platform, based on data related to HTTP headers, pixels (ID, Facebook cookies), then save and report the user's actions on the website to Facebook. | Unique pixel | ||
| LinkedIn Insight Tag | To help us offer our website visitors targeted advertising on their platform, based on data concerning user visits to OVH Group websites such as the URL, referrer, IP address, features of the device or browser (user agent), and timestamp. | 90 days | Script | |
| ts / ts_c / akavpau_ppsd / _paypal_storage_ | PayPal | Enables payments via PayPal, and ensures security. | Session | HTML cookie |
| _twitter_sess / ads_perfs / auth_token / csrf_same_site_set / ct0 / daa / dnt / eu_cn / external_referer / guest_id / kdt / personalization id / remember_cheked_on / syndication_guest_id / tfw_exp / twid | Enables the user to view content from Twitter directly on the website, in their language, and interact with it. | HTML cookie | ||
| _widgetsettings / local_storage_support_test | Place widget. | HTML Local Storage. | ||
| vuid / player / muxData / vimeo_gdpr_optin | Vimeo | Vimeo uses these cookies to collect analytical data, in order to understand how their services are used. | HTML cookie | |
| Sync_active / Sync_login | HTML Local Storage. | |||
| Remote.js, base.js, embed-player.js | YouTube (Google) | To help the user view multimedia content directly on the website. To do this, Google directly places cookies for advertising purposes. | Script | |
| Yt-edu::membership-join-impression / yt-html5-player-modules / yt-player-bandwith / yt-player-headers-readable / yt-player-volume / yt-remote-connected-devices / yt-remote-device-id / yt.innertube::nextld / yt.innertube::requests / GPS / visitor_info1_live / ysc | YouTube (Google) | To help the user view multimedia content directly on the website. To do this, Google directly places cookies for advertising purposes. | Session | HTML Local Storage. |
3. Cookies and third-party media
Entities in the OVH Group are presented in different types of media (websites, social networks, etc.) managed by third parties, on which they publish content and launch campaigns that display advertising messages.
When you view or interact with OVH content or advertising shared on third-party media, this browsing data can be communicated to OVH (namely via the use of Pixels). Its purpose is to ensure that the content and campaigns shared are relevant (e.g. knowing if you have visited our website or viewed certain pages after an advertising campaign).
The diffusion of OVH advertising on third-party media may be linked due to the fact that the cookies stored on your device (e.g. a cookie left during a previous visit to an OVH Group website) reflect a potential interest in products and services from the OVH Group.
Moreover, when you visit third-party media, cookies may be installed on your device. To find out more, please read the usage policies for cookies that apply to the third parties.
4. How do I manage cookies?
In compliance with regulation (EU) 2016/679 relating to the protection of natural persons with regard to the processing of personal data and the free circulation of this data (the GDPR), the agreement of the users whose data will be processed must be expressed by using the correct settings on a browser or other application.
Browser settings
Browsers offer a number of rules allowing users to express their choices in terms of cookies. Regardless of their purpose, you can authorise, block and delete cookies stored on your device by setting your browser options. For the latest browsers, you will find indications via the following links:
Finally, please note that disabling a cookie may stop you from being able to browse the website and use the services it offers, or make them more difficult to use. For further information on this, please read part 2 above, entitled "Cookies used by the OVH Group websites".
Managing scripts, tags and banner cookies
OVH uses a tag management solution that centralises scripts, and as a result, the collection of your consent in accordance with the terms and conditions and usage that enable you to use a user-friendly, intuitive solution. This means you can manage the various features that leave cookies (adverts, social media buttons, videos and other modules inserted into the website's pages) by centralising the area for collecting consent via the cookie banner.
5. Exercising your rights
In compliance with the legislation related to the protection of personal data, you have the right to access, rectify, oppose, limit and delete personal data concerning your identity. This may be exercised in application of the previous point of the cookie policy, or by contacting the person delegated for data protection via the form designed for this purpose.
If, after contacting us, you decide that your rights have not been respected, you can also address a complaint to the competent data protection authority.
Find out more:
OVH's leading body (CNIL) also shares information you can refer to, in order to find out more about cookies, how they work, and how you can oppose their usage.